OPS × Cyclone Social · 2026

Building the Region's Strongest Fitness Brand.

A marketing proposal to help you sell more memberships, hit your growth goals, and check off everything on your wish list.

OPS Fitness Floor
OPS Performance Training
OPS Spin Studio
OPS Courts
Andrew Lamping
Founder & CEO, Cyclone Social
A note from Andrew

Kelley and Jason,

Thanks again for giving us another opportunity to earn your business. I enjoyed getting to know you both and learning more about where OPS is headed.

Over the past 13 years, we've had the opportunity to become the marketing department for hundreds of businesses across the country. Every client is different, but our goal is always the same: become an extension of your team, understand your business, and help you grow it.

That's exactly how we've approached this proposal. Rather than simply replacing a marketing position, we believe we can provide an entire team of strategists, creatives, marketers, and project managers working alongside you every day.

We appreciate you considering us and are excited about the opportunity to partner with OPS. We hope this proposal gives you a clear picture of how we'd work together and what you can expect from our team.

Thanks again, and we look forward to the conversation.

Andrew Lamping Founder & CEO, Cyclone Social
Where things stand

OPS is positioned to grow.

The facility is outstanding. Member retention is exceptional. The opportunity isn't building a better gym. It's building the marketing system needed to consistently attract new members and support long-term growth.

Retention is elite7-8% annual churn puts OPS in boutique territory. The product isn't the problem.
The brand lacks a clear primary audienceOPS has broad appeal, but growth comes from speaking directly to the people most likely to choose and stay with the gym.
No marketing operating systemNo calendar, no promo cadence, no CAC visibility. Nothing ships on a schedule.
Marketing has become too big for one roleThe business has outgrown a generalist. Sustained growth requires a team of specialists working together.
What needs to change

Four moves to unstick the growth curve.

None of these are creative problems. They're operational. Fix the system and the creative gets easier, the numbers get cleaner, and the budget starts producing.

01
Install a real marketing operating system
A published marketing calendar, monthly promo cadence, and shared source of truth. What Heidi never had time to build. Non-negotiable for a business trying to add ~75 memberships a month.
02
Build a repeatable membership engine
We'll use membership data, campaign performance, and customer insights to identify the audiences driving long-term growth, then align the brand, promotions, creative, and advertising around attracting more of them.
03
Set a real CAC ceiling and back the budget out from it
$200 fully-loaded (agency + management + ad spend divided by new memberships). Anything cheaper is upside. Anything more expensive triggers a plan reset, not more spend.
04
Execute with specialists, not generalists
Strategy only works when the right people are executing it. Every part of the plan is owned by a specialist with the tools, AI, software, and experience to do it at a high level.
The plan

Four pillars. One operating system.

Each pillar has an owner on the Cyclone team, a defined output cadence, and a KPI tied back to CAC or retention. Nothing on this list is decorative.

01
Paid Media Engine
Meta, TikTok, Google. Built to hit a $200 CAC ceiling.
+
Meta campaigns built around the audiences the data shows are converting and staying
Google search + local service ads for high-intent queries
TikTok for lower-CAC awareness and community discovery
Retargeting stack for tour-completers and lapsed leads
Ad creative built in-house every 30 days, not stock
Weekly CAC-per-channel reporting, not vanity metrics
The deep insight. We don't guess which ad wins — we test and let the data decide. Every campaign runs multiple creative and message variants, and CTR, cost-per-result, and cost-per-membership determine what scales and what gets cut. Meta's delivery system (Andromeda) is increasingly built around reading real performance signal rather than static demographics, which raises the bar on testing discipline: the algorithm rewards whatever actually performs, so our process has to be built around continuous measurement, not settling on one "hero" ad and running it for months on instinct.
02
Organic Social
Facebook, Instagram, X, TikTok. Owned and operated by Cyclone.
+
Full content calendar across four platforms
Community management and DM response coverage
Monthly on-site shoot day for photo and video
Member spotlight and testimonial system
Class + program feature content on a schedule
Repurpose loop: shoot once, publish across all four channels
The deep insight. Organic content decisions get held to the same standard as paid: track what's actually getting engagement, saves, shares, and profile visits on OPS's own accounts, and do more of what's working. We're not writing the content calendar off a hunch about what plays well — we test formats and messaging against real performance data and let that steer what gets made next.
03
Growth Analytics & Strategy
CAC ceiling, LTV instrumentation, retention math, positioning.
+
Fully-loaded CAC tracked and reported monthly
12-month LTV baseline, then re-baselined at 18 months
Referral program design and instrumentation
Retention audit against current member cohorts
Brand positioning refresh as part of the retainer
Quarterly business review with the exec team
The deep insight. OPS has a $64 ARPU on a bi-weekly bill (~$832/year in Y1 alone). At real churn of 7-8% annually, real LTV is closer to $1,500+. A $200 fully-loaded CAC ceiling leaves a healthy 3-4:1 LTV:CAC ratio on Year 1 revenue alone, and 6:1+ over a true member lifetime.
04
Marketing Operating System
Calendar, promo cadence, templates. Everything Heidi didn't have time to build.
+
Published, shareable marketing calendar (rolling 90 days)
Monthly member promotion cadence with creative built in advance
Poster and flyer templates OPS managers can self-serve
Creative asset library organized by class, program, promo
Standing brief templates for one-off requests
One weekly design/events/social sync with the OPS team
How we work together

Embedded, not outsourced.

Cyclone doesn't sit at the vendor table. We sit at the marketing department table. Standing meetings, shared docs, real ownership.

Weekly
Design, events & social sync
  • Standing 5-10 minute sync with Account Lead
  • Upcoming class and event creative in flight
  • Ad performance snapshot and any red flags
  • Requests from OPS staff triaged and scheduled
Monthly
Growth & promo review
  • New membership number vs. target
  • Fully-loaded CAC vs. $200 ceiling
  • Next month's member promotion locked in
  • Content and paid performance recap
Quarterly
QBR with leadership
  • 90-day performance vs. annual growth plan
  • Budget rebalance across paid channels
  • Positioning, retention, and brand check-ins
  • Next quarter's plan approved before it starts
Recent work

A look at what we've been making.

A folder of recent ad creative, organic content, and in-facility design work from Cyclone accounts across food and beverage, retail, health, and CPG. Take a look and we'll pull together a set of ideas that fit OPS specifically.

View creative samples
The investment

Simple, transparent.

$7,800/month replaces what a fully-loaded marketing coordinator costs. In return, OPS gets a full specialist team instead of one hire.

Your investment
$7,800 /mo
Flat monthly retainer. 12-month term.
What's included
Paid media strategy and daily management (Meta, TikTok, Google)
Organic social across Facebook, Instagram, X, TikTok
Ad creative production (photo, video, graphic)
Organic content production and monthly on-site shoots
Community management and DM response coverage
Marketing calendar and monthly member promotion strategy
Poster and flyer templates for OPS staff self-serve
Brand positioning refresh work as needed
CAC and LTV analytics instrumentation and reporting
Retention audit and referral program design
Weekly sync, monthly review, quarterly business review
Recommended Ad Budget
~$10,000 /mo

Paid directly by OPS to Meta, TikTok, and Google. This is a starting-point recommendation — the actual number is entirely OPS's call, and we'll guide adjustments up or down as CAC data comes in.

Ad Management
15% of managed spend

At ~$10K/month, that's ~$1,500/mo. Tiered structure drops to 10% at $50K and 8% at $100K.

Agreement: 12-month partnership with flexible terms designed to support a long-term relationship, not lock you into one.

What's a member worth, and what should it cost to get one?
Click to see the math behind the $200 CAC ceiling
+
$832
What one membership is worth in the first year$32 every two weeks × 26 payments
÷ 3 =
$277
The most we should ever spend to get one new member
$241
What it actually costs at plan target (80 new members/mo)
vs.
$277
The most it should cost, based on the math above
In plain terms: A membership brings in $832 in its first year alone. A safe rule of thumb — used across the fitness industry — is to never spend more than a third of what a customer is worth to acquire them. A third of $832 is $277. At plan target, we're acquiring new members for $241, which is under that $277 ceiling. And that's before counting anything beyond Year 1 — most members stay for years, so the real payoff is even bigger than this math shows.
Who's on the account

A full specialist team. One seat.

Heidi was one person doing every job. OPS's Cyclone team is a full bench of specialists, each doing one job well. Every card opens for the full role and background.

Wes Teska
Wes Teska
Creative Director
Ryan Smith
Ryan Smith
Director of Marketing Ops
Emily Hoffman
Emily Hoffman
Senior Account Manager
Eric Hall
Eric Hall
Director of Paid Digital
Amelia Kline
Amelia Kline
Social Media Specialist
Amaya Pratt
Amaya Pratt
Social Media Specialist
Joey Lamping
Joey Lamping
Paid Media Strategist
Jada Shaw
Jada Shaw
Project Manager

We're ready.

Ryan is standing by to kick off onboarding and expedite everything on our side. If it helps to talk in person first, walk the facility together, or just get everyone in the same room, we're in. If you want to skip to the good part and start now, we're built to move fast too.

Andrew's personal cell — call or text anytime 317-677-6239 Or email Andrew andrew@cyclonesocial.com